Frequently asked questions
How do sizes work?
Sizing details are confirmed at fulfillment. If you would like help before you order, contact customer service.
Do the coats have logos or printed text?
No. Every piece is sold plain, with no logos, lettering or slogans on the outside.
How do I care for my coat?
Care details are confirmed at fulfillment. Please contact customer service if you have a question about an item before you order.
Do gloves and mittens come in pairs?
Yes. The gloves and mittens are each sold as one pair, a left and a right, as shown in the product photograph.
What are the pants and jeans like?
Each page describes the cut, color and pockets shown in the photo. Other details, such as inseam, are confirmed at fulfillment.
Can I order several of the same item?
Yes, up to five of any one item per order. Add them from the product page and check the quantity in your cart before checkout.
Where do returns go?
Returns are mailed to our fulfillment center in St. Petersburg, Florida. The exact address is on the Refund Policy page and the Fulfillment Address page.
How much is shipping, and how fast will my order arrive?
Free shipping on every order, with no shipping fee and no handling fee. Orders ship within 1–2 business days, and delivery typically takes 3–7 business days.
What is your refund policy?
Refunds are available within 30 days from the date you receive your order. Open and unopened products are both accepted. Return to: GlowGoods Inc, 4711 34th St. N. Suite F, St. Petersburg, FL 33714.
Is this a one-time purchase?
Yes. Every order is a one-time payment, no subscription or recurring charges.
What will appear on my card statement?
Charges appear as BravelleThreadsAndTren.
Is there a limit on quantity?
Maximum 5 per item.
How do I reach customer service?
Email support@bravellethreadsandtrends.com. We are available Monday–Friday 9:00 AM–5:00 PM MT.
Who can buy from this site?
Purchases are open to customers in the United States who are 18 or older.
Need more help? Contact us.